F.A.Q.

Monday - Friday / 24 hours: (+1-315-203-8942)


What does INNOVATE1 Services do?

INNOVATE1 Services provides complete, simple, and secure online registration and application processing services to consumers who wish to obtain a visa or passport.

Why INNOVATE1 Services?

INNOVATE1 Services speeds up the application process and helps applicants avoid mistakes in the online application process.

Do I need to mail in my passport/visa application?

No need to mail in your application. INNOVATE1 Services provides secure interactive online applications. Once the online application is complete, it will be sent electronically, via our secure servers, to the parties responsible for processing.

What is INNOVATE1 Services cancelation & refund policy?

Please go to https://www.innovate1services.com/cms/refundPolicy to view the INNOVATE1 Services Cancelation & Refund Policy.

Are credit card payments made on the site secure?

Yes, the use of Secure Sockets Layer (SSL) technology keeps your credit card details safe. Transmission through SSL of card details over the Internet is always encrypted.

What does CVV/CVC/CVC2 number mean?

The CVV number, or Card Verification Value, on your credit or debit card is a three digit number on VISA®, MasterCard® and Discover® branded credit and debit cards, or four digit number on your American Express® branded credit or debit card. Providing your CVV number proves that you actually have the physical credit or debit card and helps protect you and reduce potential fraud.

I cannot make a payment. What should I do?

Our trained customer support representatives are available 24x5 via phone, email, or live chat. Please also consider calling your credit/debit card company if you think it may be an issue with your specific form of payment.

Who issues the visas and passports?

INNOVATE1 Services is a service provider. We process the applications, but do not issue visas or passports. While it depends on the country of application, in most cases it is the consulate, embassy, or immigration services office that issues the visa or passport once an application is completed and approved.

How long will my payment and application remain valid?

Passport application and payment remain valid for ONE (1) YEAR from date of payment.
Visa application and payment remain valid for SIX (6) MONTHS from date of payment.

How many people can I include in my application?

You are allowed five (5) applications per cart.

Is it guaranteed that I will receive my visa or passport by a certain date?

INNOVATE1 Services will make every effort to ensure that you receive your passport or visa in a timely manner. Processing times are provided by the granting country and are ultimately at the discretion of the passport agency or embassy. INNOVATE1 Services cannot guarantee your passport or visa will be returned to you by a certain date.